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How do I return something?
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I found a lower price on another website. Will you match it?
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Can I cancel my order?
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Will you ship outside of the United States?
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Is my order secure?
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Shipping times and
costs?
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What is your privacy policy?
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Will I pay sales tax?
Credit card processing
questions?
How can I check the status of my order?
We will take an item back (except exhaust
systems and color brake lines) within 30 days as long as it is in brand new unused condition. Products
that have been attempted to be installed are not
considered in brand new unused condition. All returns are subject to a 20%
restocking fee. Shipping charges will not be refunded. You must obtain a RMA (Return
Merchandise Authorization) number before shipping the item back. You can get this number by emailing us at
returns@surfsidemoto.com. We will
issue a refund for the total amount of the item minus the restocking fee once it is received. Items
returned without a RMA number, damaged, not in the original packaging, after
30 days or refusals will be rejected.
Please send all returns to the following address
:
Surfside Moto
944 Calle
Amanecer, Suite L
San Clemente, CA 92673
Yes! If you find a lower price at any online retailer we will match their price.
The price match is total price shipped to your door. Just email us at
support@surfsidemoto.com with the item and the link to the website where you found the lower price. This does not apply to
discontinued, irregular or clearance merchandise,
or auction websites. Price match must be done before order has shipped.
You may cancel your order if it has not yet
shipped. However, if your item has already shipped from the manufacturer or
distributor, a 20% restock fee will be applied to cover our return costs. If your order has shipped and you still want to cancel, you will need
to get a RMA number (see above). Cancellations must be submitted in writing via
reply email from original order invoice email.
Currently we ship internationally to Australia, Canada,
Finland, France, Guam, Ireland, Isle of Man, Netherlands, New Zealand, Norway,
Philippines, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom. Please contact us at
support@surfsidemoto.com
to find out if we can ship
to another country.
The customer is responsible for any additional
import duties, fees, taxes or charges that may be applied to the shipment by
customs in the destination country. We do not know what these charges will be,
if any, and they are not calculated into the shipping costs.
Yes. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link
http://authorize.net/resources/faqs/#2000.
?
Shipping lead times are located on each individual
product page.
Shipping costs can be calculated on the website
after adding the item(s) you would like to purchase to your cart and then using
the "Calculate Shipping" option in the mini-basket on the left side of the site
or in your cart.
Products that are in stock ship within 24 hours
on business days. We ship via FedEx Ground and U.S.P.S. Postal Priority Mail. Items that qualify for free shipping will be shipped
FedEx Ground or U.S.P.S. Postal Priority Mail at our discretion. Some items are
shipped directly from the manufacturer and require 2-5 business days to ship and
may be sent UPS Ground.
Your privacy is very important to us. Please click
here to view our privacy policy.
As required by law, any order shipped within CA will be charged
7.75% sales tax. If you are shipping outside of CA you will not be charged sales tax.
Our credit card payment processing software only
accepts payments from credit cards issued from banks that support the Address
Verification Service (AVS). The Address Verification Service is a tool designed
by bankcard processors to assist in identifying potentially fraudulent credit
card transactions. For every credit card authorization, AVS compares the billing
address and ZIP code provided by the customer at the time of purchase to the
address and zip code on file at the card issuing bank. AVS then returns a
response code indicating the results of the comparison and accepts or declines
the transaction.Currently, most card issuers in the United
States, Australia, Canada and the United Kingdom support the AVS. However, if
your credit card is issued by a bank that does not support the AVS, the
transaction will decline. In this case, please choose PayPal as your payment
method at checkout and pay with your credit card through PayPal.
Prepaid cards and gift cards are not supported by the AVS since there is no
address associated with the card. If paying with a prepaid card, please choose
PayPal as your payment method at checkout and pay with your prepaid card through
PayPal.
Can I ship to an address other than the
billing address of my credit card?
Due to changes in credit card billing policies and customer security, we can
only ship to the billing address of the credit card being used to make the
purchase. If the order must ship to an address other than the billing address of
the credit card being used to make the purchase, please choose PayPal as your
payment method at checkout and then pay with a PayPal account or your credit
card through PayPal.
Why did my credit card decline?
Your credit card may be declined for various reasons such as:
- Insufficient funds in your account
- Name on card does not match name entered or name was spelled incorrectly
- Billing address entered does not match the address on file with your card issuer
- State entered does not match the state on file with your card issuer
- Zip code entered does not match the zip code on file with your card issuer
- 3 or 4 digit security code does not match the security code on file with your card issuer
- Card issuing bank does not support the AVS (Address Verification Service)
Why was my card charged if the transaction declined?
Your credit card was not charged if the transaction declined. What you are
seeing is the authorization placed on your account by your card issuer. Every
time a charge is attempted on your card, the bank verifies the funds are
available in your account and puts the dollar amount of the charge on hold. This
is an authorization. If the transaction was declined, the authorization is
automatically removed by your card issuer in 3-5 business days. However, every
bank is different and it may take longer. We have no control over the time it
takes for the authorization to be removed from your account and there is no way
to prevent the bank from placing the authorization on your account if the order
is declined.
When will my credit card be charged?
In most cases, your credit card is charged when your order
has shipped. However, an exception to this would be an order that will ship directly from the manufacturer or a special order item that we do not normally stock. An authorization
is put on your credit card when your order is placed.
If you have any further questions about a declined transaction, please contact
us at support@surfsidemoto.com
To check the status of your order, you may reply
to your order confirmation email or contact us at support@surfsidemoto.com
Copyright © 2011 [Surfside Moto]. All rights reserved.
