FAQ's How do I return something? I found a lower price on another website.  Will you match it? Can I cancel my order? Will you ship outside of the United States? Is my order secure? What is your shipping policy? What is your privacy policy? Will I pay sales tax? When will my credit card be charged? How can I check the status of my order? How do I return something? We will take an item back (except exhaust systems) within 30 days as long as it is in brand new unused condition. Products that have been attempted to be installed are not considered in brand new unused condition. Shipping charges will not be refunded. You must obtain a RMA (Return Merchandise Authorization) number before shipping the item back. You can get this number by emailing us at returns@surfsidemoto.com. We will issue a refund for the total amount of the item once it is received. Items returned without a RMA #, damaged, not in the original packaging, after 30 days or refusals are subject to rejection or a 20% restocking fee. Please send all returns to the following address: Surfside Moto 1060 Calle Negocio, Suite G San Clemente, CA 92673   Back to Top I found a lower price on another website. Will you match it? Yes! If you find a lower price (sale prices included) at any online retailer we will match their price. The price match is total price shipped to your door. Just email us at support@surfsidemoto.com with the item and the link to the website where you found the lower price. This does not apply to discontinued, irregular, clearance merchandise or auction websites. Back to Top Can I cancel my order? You may cancel your order if it has not yet shipped. If your order has shipped and you still want to cancel, you will need to get a RMA number (see above). Cancellations must be submitted in writing via reply email from original order invoice email. Back to Top Will you ship outside of the United States? Currently we ship internationally to Australia, Austria, Canada, France, Guam, Ireland, Netherlands, New Zealand, Norway, Philippines, Portugal, Spain and the United Kingdom. Please contact us at support@surfsidemoto.com to find out if we can ship to another country. Back to Top Is my order secure? Yes. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://authorize.net/resources/faqs/#2000. Back to Top What is your shipping policy? Shipping times are located on each individual product page. Products that are in stock ship within 24 hours on business days. Some items are shipped directly from the manufacturer and require 2-5 days. We ship via FedEx and U.S.P.S. Upgraded shipping methods can be selected when checking out. Items that qualify for free shipping will be shipped FedEx Ground or U.S.P.S. Priority Mail at our discretion. Certain items may incur handling fees. Back to Top What is your privacy policy? Your privacy is very important to us. Please click here to view our privacy policy. Back to Top Will I pay sales tax? As required by law, any order shipped within CA will be charged 8.75% sales tax. If you are shipping outside of CA you will not be charged sales tax. Back to Top When will my credit card be charged? In most cases, your credit card is charged when your order has shipped. However, an exception to this would be an order that will ship directly from the manufacturer or a special order item that we do not normally stock. We do place an authorization on your credit card when you place the order. Back to Top How can I check the status of my order? To check the status of your order, you may reply to your order confirmation email, contact us at support@surfsidemoto.com or call us at 1-866-769-7805. Back to Top Copyright © 2010  [Surfside Moto]. All rights reserved.

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